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Kyle Mitchell

Systems Administrator and Developer

About Me

I'm currently working as a Senior Platform Operations Technician at Akamai Technologies in Boston, MA. Akamai is the largest content distribution network on the planet and I am a member of the team that monitors and maintains the health of the deployed network of machines. I'm in love with Linux, server management, and web development. I've been using this server as a development sandbox where I can practice my skills. If you came here on your own or because I told you to, welcome and please feel free to contact me!

Contact Me

Kyle Mitchell
Boston, MA
contact@kylem.us
(774) 260-0489
LinkedIn

Work

Akamai Technologies | Boston, MA

Senior Platform Operations Technician | 09/2017 - present
  • Manage and maintain a network of over 250,000 Linux servers deployed worldwide.
  • Diagnose issues identified by server monitoring tools and determine actions required to resolve these issues.
  • Work with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to achieve resolution on service-affecting issues.
  • Clearly and effectively document information in the Trouble Ticket system for communication to coworkers, other departments, and service providers.

AIR Worldwide | Boston, MA

Technical Support Analyst Co-op | 05/2016 - 05/2017
  • Support installation and operation of AIR’s keystone software.
  • Team with customers and coworkers to troubleshoot problems and get server environments to production quality.
  • Testing and installation of the software’s various cloud components.
  • Develop various in-house web and software applications to streamline software building and development.

Wentworth Dept. of Learning Innovation & Technology | Boston, MA

Instructional Technology Assistant | 09/2014 - 09/2017
  • Integrate universal design (aim to make the product more usable to the widest range of abilities and handicaps) into many aspects of class curriculums so they are accessible to all 3,500 students.
  • Test, demonstrate, and explain new software to faculty.
  • Communicate with faculty to understand and update functionality of available services.
  • Customize website graphic designs and videos for a cleaner department image.

Industrial Communications | Marshfield, MA

IT Intern | 06/2013 - 09/2015
  • Collaborated with coworker to maintain the company’s servers (hardware, software, SANs, and migration planning) and networking infrastructure.
  • Worked with virtual machines, Linux, graphic design, and Active Directory.
  • Distributed and serviced the computers and cellphones of 50 employees to streamline their workflow and keep them on task.

Freetown-Lakeville Aquatic Program | Lakeville, MA

Lifeguard, Swim Instructor, Swim Coach | 01/2011 - 04/2014
  • Taught swim lessons to children ranging from ages 1 - 10.
  • Coached swim practices for children ranging from ages 8 - 14.
  • Lifeguarded open swim, birthday parties or events, and triathlons.

Education

Wentworth Institute of Technology | Boston, MA

Computer Information Systems Bachelors | 09/2014 - 08/2018
Computer Networking Minor | 2016 - 2018

Wentworth Institute of Technology (WIT) is an independent, co-educational, technical, design, and engineering college located in Boston, Massachusetts.


Skills

Proficient:
Linux/Unix-Based System Administration, Microsoft Windows XP-10 and Server Administration, Apple OS, Server Management, Network Administration, Team Communication and Leadership, Web Development (HTML/CSS/JS), Scripting Languages (Bash, Python), Docker
Experienced:
Database Management, Virtual Machines, Project Management

Awards

Boy Scouts of America Eagle Scout, Varsity Swim Team Captain/Regional Champions, Dean’s List


Interests

Server Management (esp. Linux-Based), Web Development, Swimming, Biking, Gaming, Technology, Desktop and Mobile Operating Systems, Software Development, Computer Maintenance and Repair (Software and Hardware)