About Me
I'm currently working as a Senior Platform Operations Technician at Akamai Technologies in Boston, MA. Akamai is the largest web content distributor in the world and I am a member of the team that monitors and maintains the health of the network. I'm in love with Linux, server management, and web development. I've been using this server as a development sandbox where I can practice my skills. If you came here on your own or because I told you to, welcome and please feel free to contact me!
Contact Me
Kyle Mitchell
Boston, MA
contact@kylem.us
(774) 260-0489
LinkedIn
Work
Akamai Technologies
Senior Platform Operations Technician
Sept 2017 - Present
Boston, MA
- Manage and maintain a network of over 250,000 Linux servers deployed worldwide.
- Diagnose issues identified by server monitoring tools and determine actions required to resolve these issues.
- Work with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to achieve resolution on service-affecting issues.
- Clearly and effectively document information in the Trouble Ticket system for communication to coworkers, other departments, and service providers.
AIR Worldwide
Technical Support Analyst Co-op
May 2016 - May 2017
Boston, MA
- Support installation and operation of AIR’s keystone software.
- Team with customers and coworkers to troubleshoot problems and get server environments to production quality.
- Testing and installation of the software’s various cloud components.
- Develop various in-house web and software applications to streamline software building and development.
Wentworth Dept. of Learning Innovation & Technology
Instructional Technology Assistant
Sept 2014 - Sept 2017
Boston, MA
- Integrate universal design (aim to make the product more usable to the widest range of abilities and handicaps) into many aspects of class curriculums so they are accessible to all 3,500 students.
- Test, demonstrate, and explain new software to faculty.
- Communicate with faculty to understand and update functionality of available services.
- Customize website graphic designs and videos for a cleaner department image.
Industrial Communications
IT Intern
June 2013 - Sept 2015
Marshfield, MA
- Collaborated with coworker to maintain the company’s servers (hardware, software, SANs, and migration planning) and networking infrastructure.
- Worked with virtual machines, Linux, graphic design, and Active Directory.
- Distributed and serviced the computers and cellphones of 50 employees to streamline their workflow and keep them on task.
Freetown-Lakeville Aquatic Program
Lifeguard, Swim Instructor, Swim Coach
Jan 2011 - April 2014
Lakeville, MA
- Taught swim lessons to children ranging from ages 1 - 10.
- Coached swim practices for children ranging from ages 8 - 14.
- Lifeguarded open swim, birthday parties or events, and triathlons.
Education
Wentworth Institute of Technology
Bachelors in Computer Information Systems
Minor in Computer Networking
Sept 2014 - Aug 2018
Boston, MA
Wentworth Institute of Technology (WIT) is an independent, co-educational, technical, design, and engineering college located in Boston, Massachusetts.
Skills
Awards
Boy Scouts of America Eagle Scout, Varsity Swim Team Captain/Regional Champions, Dean’s List
Interests
Server Management (esp. Linux-Based), Web Development, Swimming, Biking, Gaming, Technology, Desktop and Mobile Operating Systems, Software Development, Computer Maintenance and Repair (Software and Hardware)